Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to Amigo Treks and Expedition Pvt. Ltd., a government-licensed trekking and travel company based in Amrit Marg, Thamel, Kathmandu, Nepal. We specialize in organizing treks, tours, and travel experiences across Nepal, Tibet, Bhutan, and India.

By accessing our website, making an inquiry, or booking any trip, service, or package with us, you (“Client,” “Traveler,” or “you”) acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions, along with any additional policies referenced herein (including booking, cancellation, and privacy policies).

These Terms and Conditions apply to all services provided by Amigo Treks and Expedition Pvt. Ltd. (“Company,” “we,” “us,” or “our”), including, but not limited to trekking packages, guided tours, adventure activities, transportation, and other travel-related services.

Your acceptance of these Terms becomes effective upon any of the following actions:

• Confirming a booking with us (via email, website, phone, or in person)

• Paying a deposit or full trip cost

• Participating in any trip or service organized by the Company

If you do not agree with any part of these Terms and Conditions, you must refrain from using our services or proceeding with any booking.

The Company reserves the right to update, modify, or revise these Terms and Conditions at any time to reflect operational, legal, or regulatory changes. The latest version will always be published on our official website, and it is your responsibility to review them prior to confirming your booking.

By proceeding with your booking, you confirm that you are at least 18 years of age, or that you are booking under the supervision and consent of a parent or legal guardian, and that you have the legal authority to enter into this agreement.

These Terms and Conditions are governed by the laws of Nepal, and any disputes arising in connection with our services shall be subject to the jurisdiction of the courts of Kathmandu, Nepal.

2. Definitions

For the purpose of these “Terms and Conditions”, the following words and expressions shall have the meanings set out below. These definitions apply to all bookings, treks, tours, and travel services organized by Amigo Treks and Expedition Pvt. Ltd.

• “Company,” “We,” “Us,” or “Our” refers to Amigo Treks and Expedition Pvt. Ltd., a government-licensed trekking and travel company based in Amrit Marg, Thamel, Kathmandu, Nepal, operating trips in Nepal, Tibet, Bhutan, and India.

• “Client,” “Traveler,” “Customer,” or “You” refers to any individual or group who books, intends to book, or participates in any trip, tour, trek, or service offered by the Company.

• “Trip,” “Tour,” “Trek” or “Activity” refers to any itinerary, package, or travel/adventure/wellness experience organized, operated, or facilitated by the Company, including but not limited to trekking, hiking, sightseeing tours, cultural and wellness experiences, and adventure activities.

• “Services” refers to all arrangements and provisions made by the Company in relation to a Trip, including guides, porters, transportation, accommodation, meals, permits, logistics, and any additional services as outlined in the confirmed itinerary.

• “Booking” refers to the act of reserving a Trip or Service with the Company, whether made via the website, email, phone, or in person, and confirmed upon receipt of deposit or full payment.

• “Itinerary” refers to the detailed plan of a Trip, including schedule, destinations, inclusions, and activities, which may be subject to reasonable changes due to operational or external factors.

• “Guide” refers to a licensed and trained individual contracted by the Company to lead, assist, and support Clients during a Trip.

• “Porter” refers to an individual engaged by the Company to carry luggage and equipment during trekking or expedition activities.

• “Force Majeure” refers to any event beyond the reasonable control of the Company, including but not limited to natural disasters, extreme weather conditions, political instability, strikes, pandemics, flight cancellations, government restrictions, or any unforeseen circumstances that may affect the operation of a Trip.

• “Third-Party Providers” refers to external service providers engaged by the Company, such as airlines, hotels, transportation companies, or local operators, whose services form part of the Trip.

• “Deposit” refers to the advance payment required to confirm a Booking, as specified by the Company.

• “Balance Payment” refers to the remaining amount payable by the Client prior to the commencement of the Trip.

• “Cancellation” refers to the termination of a Booking by the Client or the Company, subject to applicable cancellation policies and charges.

• “Website” refers to the official online platform of Amigo Treks and Expedition Pvt. Ltd., where information about Trips and Services is published.

These definitions are intended to clarify key terms used throughout these Terms and Conditions and shall be interpreted consistently in all related documents and agreements.

3. Scope of Services

Amigo Treks and Expedition Pvt. Ltd. offers a comprehensive range of trekking, tour, trip, adventure, and wellness packages across Nepal, Tibet, Bhutan, and India. 

Our services are designed to deliver safe, well-organized, and meaningful travel experiences, combining adventure, culture, and comfort.

3.1 Description of Package

Our packages include guided short and long treks, peak climbing, cultural tours, leisure trips, adventure activities (such as mountain flight, paragliding, rafting, ultralight flight, zip lining, bungy jumping, rock climbing, horse riding and other outdoor experiences), and wellness journeys that may include yoga, meditation, sound healing, chakra opening and relaxation programs. We also provide luxury lodge treks and fully customized itineraries tailored to individual preferences, timeframes, and fitness levels.

Each package is supported by a detailed itinerary outlining daily schedules, destinations, elevation (where applicable), accommodation standards, included activities, and key highlights. 

Our operations cover popular regions such as Everest, Annapurna, Langtang, Manaslu, Kanchenjunga, Makalu, Kathmandu, Pokhara, Chitwan, Bardiya, Janakpur etc. in Nepal, and all popular regions in Bhutan, India and Tibet as well as off-the-beaten-path destinations in these countries.

All trips are conducted with the support of experienced, licensed guides and trained staff, ensuring safety, proper coordination, and authentic local experiences. While we aim to follow the confirmed itinerary, all services remain subject to reasonable modifications due to weather conditions, health and safety considerations, local regulations, or other unforeseen circumstances beyond the Company’s control.

3.2 Inclusions and Exclusions

Each package clearly defines what is included and excluded. Clients are strongly advised to review these details prior to booking.

Inclusions may typically cover:

• Required government permits, national park fees, and entry tickets

• Licensed guides, porters, and necessary support staff

• Accommodation (hotels, tea houses, lodges, or resorts as per itinerary)

• Meals as specified in the itinerary (e.g., breakfast, lunch, dinner during treks)

• Ground and air transportation (private vehicles, tourist buses, domestic flights, helicopter rides or local transfers as applicable)

• Applicable government taxes and company service charges

Exclusions may typically include:

• International flights unless explicitly stated

• Visa fees  and travel documentation costs for Nepal, Tibet, Bhutan, or India unless explicitly stated

• Travel and medical insurance (mandatory and to be arranged by the Client)

• Personal expenses such as beverages, snacks, laundry, Wi-Fi, charging fees, and tips

• Additional costs due to delays, early returns, itinerary changes, or Force Majeure events

• Optional activities not listed in the confirmed itinerary

Final inclusions and exclusions will be clearly stated in the booking confirmation and agreed itinerary.

3.3 Third-Party Providers

To deliver our services, the Company works with reputable third-party providers, including lodges, hotels, airlines, transport companies, and local operators.

While we take reasonable care in selecting trusted partners, these providers operate independently and are subject to their own terms and conditions. The Company does not own or directly control these third-party entities and shall not be held liable for their acts, omissions, delays, or service disruptions.

However, we remain committed to assisting Clients and will make reasonable efforts to coordinate and support in resolving issues that may arise during the Trip.

4. Booking and Payment Terms

The following Booking and Payment Terms govern all trekking, tour, trip, adventure, and wellness services offered by Amigo Treks and Expedition Pvt. Ltd. 

By confirming a booking, the Client acknowledges and agrees to these payment requirements and conditions.

4.1 Booking Process and Confirmation

Clients may book a Trip with Amigo Treks and Expedition Pvt. Ltd. through our official website, email, phone, social media platforms, or in person at our office located in Amrit Marg, Thamel, Kathmandu, Nepal.

A booking shall be considered confirmed only after the required deposit payment has been received by the Company and a written confirmation has been issued. 

The Company reserves the right to decline or cancel any booking at its discretion if payment requirements are not met or if operational limitations arise.

Clients are responsible for ensuring that all personal information provided during the booking process, including passport details, travel dates, and special requirements, is accurate and complete.

4.2 Deposit Requirements

To secure reservations, permits, accommodations, transportation, and logistical arrangements, the following non-refundable booking deposit is required:

• Nepal Trips: A minimum 20% of the total trip cost is required to confirm all trekking, tour, trip, adventure, and wellness packages in Nepal.

• Bhutan, Tibet, and India Trips: A minimum 50% of the total trip cost is required to confirm all trips in Bhutan, Tibet, and India.

The booking deposit is used to reserve accommodations, transportation, permits, and operational services in advance and is therefore non-refundable.

However, if a Client is unable to travel, the deposit amount shall remain reusable for:

• The same trip, or

• Another trip of equal or similar value offered by the Company,

provided the trip is rescheduled and used within one (1) year from the original booking date.

4.3 Balance Payment Schedule

The remaining balance of the Trip cost must be paid upon arrival in Nepal and before the commencement of the Trip unless otherwise agreed in writing by the Company.

Failure to complete the balance payment before trip departure may result in cancellation of services without refund of the deposit.

Once the Trip has commenced:

• For Nepal Trips, the remaining 80% balance payment, together with the previously paid 20% deposit, shall become non-refundable and non-reusable.

• For Bhutan, Tibet, and India Trips, the 50% deposit already paid and any remaining payment made to the Company shall become non-refundable and non-reusable once the Trip begins.

4.4 Accepted Payment Methods

The Company accepts payments through the following methods:

• Online Payment Systems

• Bank/Wire Transfer

• Wise (formerly TransferWise)

• Credit Cards and Debit Cards

• Cash

Clients are responsible for ensuring that payments are completed successfully and within the required timeframe.

Please note:

• A 3.5% service charge shall apply to all payments made via credit or debit card.

• Any bank fees, wire transfer charges, intermediary bank costs, currency conversion fees, or service charges imposed by financial institutions shall be borne entirely by the Client.

The Company shall only consider payment complete upon successful receipt of the full payable amount in its designated account.

4.5 Pricing, Currency, and Taxes

All trip prices are quoted in United States Dollars (USD) unless otherwise specified. Payments may also be accepted in other major currencies subject to the Company’s exchange rate policy at the time of payment.

Published trip prices generally include applicable government taxes and standard service charges, unless explicitly excluded in the package details.

The Company reserves the right to correct pricing errors, typographical mistakes, or inaccurate quotations at any time prior to booking confirmation.

4.6 Price Adjustments and Surcharges

While the Company makes every effort to maintain the quoted Trip price, we reserve the right to make reasonable price adjustments before Trip departure due to circumstances beyond our control, including, but not limited to:

• Fuel price increases or transportation surcharges

• Currency exchange rate fluctuations

• Government tax increases or newly imposed fees

• Permit cost changes or national park entry fee revisions

• Unexpected regulatory or operational expenses

In such circumstances, Clients shall be informed as soon as reasonably possible and may be required to pay the applicable additional amount before departure.

These Booking and Payment Terms are intended to maintain transparency and ensure the smooth coordination of all travel arrangements provided by Amigo Treks and Expedition Pvt. Ltd.

5. Cancellations and Refund Policy

At Amigo Treks and Expedition Pvt. Ltd., we understand that travel plans may change due to unforeseen circumstances. This Cancellation and Refund Policy is designed to maintain fairness and transparency while accounting for advance operational costs, reservations, permits, accommodations, transportation, and staffing arrangements made on behalf of our Clients.

By confirming a booking, the Client agrees to the cancellation, refund, and reuse conditions stated below.

5.1 Client-Initiated Cancellations

If a Client wishes to cancel a booked Trip, written notification (via email or official communication channel) must be submitted to the Company. The effective cancellation date shall be the date on which the Company receives the written cancellation request.

Nepal Trips

For trips operated in Nepal, cancellation charges shall apply as follows:

• 50% cancellation charge if cancellation is received 30 days or less before the Trip departure date

• 80% cancellation charge if cancellation is received 15 days or less before the Trip departure date

• 100% cancellation charge if cancellation is received 7 days or less before the Trip departure date

Unless otherwise stated, any amount already paid to the Company shall be non-refundable but reusable for:

• The same trip, or

• Another trip of equal or similar value,

provided the travel is rescheduled within one (1) year from the original booking date.

Bhutan, Tibet, and India Trips

Due to strict permit regulations, advance government approvals, and supplier commitments, Bhutan, Tibet, and India trips are non-refundable and non-reusable once confirmed.

A 100% cancellation charge shall apply to all Client-initiated cancellations for Bhutan, Tibet, and India trips, regardless of cancellation timing.

5.2 Cancellation After Trip Commencement

Once the Trip has started, 100% cancellation charges shall apply if the Client voluntarily cancels, withdraws from, or leaves the Trip for any reason.

If the Customer voluntarily leaves the Trip after commencement due to personal preference, health concerns, dissatisfaction, scheduling conflicts, or any other reason, the Company shall not refund any amount already paid by the Customer.

No refunds, credits, or compensation shall be provided for:

• Unused accommodation

• Missed meals

• Unused transportation

• Trekking days not completed

• Optional activities or services not utilized

Any refund or reuse request after trip commencement shall remain solely at the discretion of the Company.

5.3 Company-Initiated Cancellations

The Company reserves the right to cancel any Trip before it is guaranteed to run.

A Trip shall be considered guaranteed to run only after the required booking deposit has been received by the Company.

The Company also reserves the right to cancel any Trip, including guaranteed departures, prior to departure in the event of unfavorable or unforeseen circumstances beyond the Company’s reasonable control, including but not limited to:

• Natural disasters

• Flight cancellations or transportation disruption

• Political unrest, riots, or civil disturbances

• Strikes or industrial actions

• War or security concerns

• Quarantine restrictions or pandemics

• Government intervention or travel restrictions

• Severe weather conditions

• Health and safety risks affecting operations

In such situations:

• The booking deposit shall remain non-refundable, as it is used for advance reservations and operational commitments.

• However, the deposit shall remain fully reusable for:

  • An alternative Trip of the same value, based on Client preference, or

  • The same Trip or another trip of similar value within one (1) year from the original booking date.

If the Client has already paid any remaining Trip balance beyond the booking deposit, such amount shall be refunded after deducting the applicable 13% Government tax and any unavoidable administrative charges or third-party non-recoverable expenses.

5.4 Refund Timelines and Administrative Fees

Where a refund is approved by the Company, refunds shall be processed within a reasonable timeframe, generally within 15 to 30 business days, depending on banking systems, payment providers, and the nature of the refund.

Please note:

• Bank transfer fees, payment gateway fees, currency conversion charges, and intermediary banking charges shall be borne by the Client.

• Any non-recoverable administrative or third-party charges already incurred by the Company may be deducted from the refundable amount.

Refunds shall be issued using the same payment method originally used by the Client, unless otherwise agreed in writing.

5.5 Non-Refundable Components

The following items are generally non-refundable once booked, issued, or utilized:

• Booking deposits

• Government permits and entry fees

• Visa processing fees

• Flight tickets and airline penalties

• Hotel and lodge reservations already confirmed

• Transportation costs already secured

• Third-party supplier charges

• Travel insurance premiums

• Services partially or fully used by the Client

The Company shall not be liable for losses arising from missed flights, delays, force majeure events, medical emergencies, or circumstances beyond its reasonable control.

This Cancellation and Refund Policy is intended to ensure clarity and transparency for all Clients booking trekking, tour, adventure, wellness, and travel experiences with Amigo Treks and Expedition Pvt. Ltd.

6. Changes and Amendments

At Amigo Treks and Expedition Pvt. Ltd., we strive to operate all trekking, tour, trip, adventure, and wellness packages according to the confirmed itinerary. However, due to the dynamic nature of travel in Nepal, Tibet, Bhutan, and India, certain changes or amendments may become necessary to ensure safety, operational efficiency, and service quality.

By booking a Trip with the Company, the Client acknowledges and agrees to the following terms regarding itinerary modifications and service substitutions.

6.1 Client-Requested Itinerary Changes

If a Client wishes to modify a confirmed itinerary, including but not limited to travel dates, destinations, accommodation category, transportation mode, activities, duration, or other travel arrangements, such requests must be submitted to the Company in writing.

The Company will make reasonable efforts to accommodate requested changes; however, all amendments are subject to:

• Availability of accommodation, transportation, permits, guides, and related services

• Government regulations and destination restrictions

• Feasibility of operational arrangements

• Additional charges or supplier fees, if applicable

Any additional costs resulting from itinerary changes, including but not limited to permit amendments, accommodation upgrades, transportation rebooking, guide arrangements, airline fees, or administrative expenses, shall be borne entirely by the Client.

The Company shall not be held responsible if requested amendments cannot be accommodated due to availability limitations or circumstances beyond its control.

Once a Trip has commenced, itinerary modification requests may be limited or unavailable depending on local logistics, weather, permits, safety conditions, and operational feasibility.

6.2 Company’s Right to Alter Itineraries

The Company reserves the right to modify, amend, postpone, reroute, or shorten any itinerary, either before or during the Trip, when reasonably necessary to protect the safety, well-being, and overall travel experience of Clients and staff.

Such changes may be required due to circumstances including but not limited to:

• Adverse weather conditions

• Flight delays or cancellations

• Road blockages or transportation disruptions

• Natural disasters or environmental hazards

• Political unrest, strikes, or government restrictions

• Health concerns, altitude sickness, or medical emergencies

• Safety risks or operational limitations

• Changes in local regulations, permits, or access restrictions

Where possible, the Company will make reasonable efforts to inform Clients in advance and provide suitable alternatives. Any itinerary modification shall be made in good faith and with the objective of maintaining the quality and safety of the Trip.

The Company shall not be liable for any loss, delay, inconvenience, or additional expense arising from itinerary changes made due to circumstances beyond its reasonable control.

6.3 Substitution of Guides, Accommodations, and Services

The Company reserves the right to substitute guides, trekking staff, accommodations, transportation, or related travel services when necessary due to operational, safety, health, availability, or unforeseen circumstances.

This may include:

• Replacement of a guide due to illness, emergency, scheduling conflict, or operational need

• Alternative accommodations where originally booked lodges, hotels, or tea houses become unavailable

• Changes in transportation due to weather disruptions, mechanical issues, or scheduling adjustments

Any substituted service shall be of comparable standard and quality whenever reasonably possible.

The Company will make every reasonable effort to minimize inconvenience and maintain the overall experience outlined in the original itinerary. However, such substitutions shall not constitute grounds for compensation, cancellation, or refund unless otherwise determined by the Company.

These Changes and Amendments Terms are intended to provide flexibility while ensuring safe and responsible travel operations with Amigo Treks and Expedition Pvt. Ltd.

7. Travel Insurance Requirement

At Amigo Treks and Expedition Pvt. Ltd., the safety and well-being of our Clients remain our highest priority. Due to the nature of trekking, tours, adventure travel, and high-altitude activities in Nepal, Tibet, Bhutan, and India, all Clients are strongly advised and, where applicable, required to obtain comprehensive travel insurance before participating in any Trip.

By confirming a booking, the Client acknowledges and agrees to comply with the insurance requirements stated below.

7.1 Mandatory Insurance Coverage

If you are joining any holiday, trek, tour, trip, adventure, or wellness program operated by Amigo Treks and Expedition Pvt. Ltd., you must ensure that you are adequately insured against medical and personal accident risks.

Your insurance policy must include, at a minimum:

• Emergency medical treatment and hospitalization

• Personal accident coverage

• Emergency evacuation services

• Air ambulance services (where applicable)

• Helicopter rescue and evacuation coverage, particularly for trekking and remote region travel

• Repatriation expenses in case of serious illness, injury, or emergency return

Given the unpredictable nature of mountain travel and adventure activities, Clients are also strongly encouraged to purchase trip cancellation insurance to protect against financial losses resulting from unexpected cancellations, delays, or travel interruptions.

Clients should carefully review their insurance policy, as some providers may exclude or restrict coverage for trekking, high-altitude travel, adventure activities, or remote-area rescue services and some policies may operate on an advance payment basis.

It is solely the Client’s responsibility to ensure that the selected policy:

• Provides an adequate level of financial protection, and

• Covers the specific activities, elevations, and destinations involved in the booked Trip.

7.2 Minimum Coverage Requirements

To participate in a Trip organized by the Company, the Client’s insurance policy should include sufficient financial coverage limits appropriate to the destination and activity level.

At minimum, insurance should reasonably cover:

• High-altitude trekking and adventure activities (where applicable)

• Emergency medical expenses

• Helicopter rescue operations in mountain regions

• Medical evacuation and transportation

• Personal accident and injury treatment

• Trip interruption or cancellation protection

For high-altitude trekking regions such as Everest, Annapurna, Langtang, and other remote destinations, Clients are strongly advised to verify that helicopter rescue and evacuation services are specifically included without altitude restrictions.

7.3 Proof of Insurance

Clients are required to carry proof of valid travel insurance, including an insurance certificate or policy documentation, throughout the duration of the Trip.

The Company reserves the right to request proof of insurance before or at the beginning of the holiday, trek, or tour.

If a Client is unable to provide proof of suitable insurance at the start of the Trip, the Client may be required to purchase an appropriate insurance policy immediately, where practically possible.

If suitable insurance:

• Cannot be obtained, or

• The Client refuses or fails to secure adequate coverage,

the Company reserves the right to deny participation or discontinue the Client’s Trip for safety reasons.

In such circumstances:

• The Client shall not be entitled to any refund, compensation, or reimbursement for services not provided or unused portions of the Trip.

7.4 Disclaimer for Uninsured or Underinsured Clients

Amigo Treks and Expedition Pvt. Ltd. shall not be held responsible or liable for any medical expenses, evacuation costs, rescue operations, trip interruption losses, personal injury claims, or financial damages incurred by a Client who travels without adequate insurance coverage.

Any costs arising from:

• Medical treatment

• Helicopter rescue or air evacuation

• Hospitalization

• Emergency transportation

• Trip interruption or cancellation

• Personal injury or property loss

shall remain the sole responsibility of the Client.

The Company accepts no liability for claims rejected by an insurance provider, including situations where the Client fails to obtain proper coverage for trekking, adventure travel, altitude-related emergencies, or other activities included in the Trip.

These Travel Insurance Requirements are established to protect both Clients and the Company and to ensure safer travel experiences with Amigo Treks and Expedition Pvt. Ltd. across Nepal, Tibet, Bhutan, and India.

8. Health, Fitness, and Medical Disclosure

At Amigo Treks and Expedition Pvt. Ltd., the safety, well-being, and successful travel experience of every Client are of utmost importance. Many trekking, tour, adventure, and wellness activities operated by the Company involve physical exertion, high-altitude environments, remote travel, changing weather conditions, and limited medical facilities. 

Therefore, Clients are required to carefully assess their health and fitness before booking a Trip.

By confirming a booking, the Client acknowledges and agrees to the health, fitness, and medical requirements outlined below.

8.1 Client Responsibility to Disclose Medical Conditions

Clients are responsible for ensuring that they are physically and medically fit to participate in the booked Trip and must disclose any pre-existing medical condition, physical limitation, injury, disability, allergy, dietary restriction, or other health-related concern that may affect their ability to travel safely.

Medical disclosures should be communicated to the Company at the time of booking or as soon as reasonably possible before departure, particularly if the Client has conditions that may require special arrangements or emergency support.

This includes, but is not limited to:

• Heart or respiratory conditions

• High blood pressure or circulation issues

• Diabetes or chronic illness

• Severe allergies or food sensitivities

• Mobility limitations or physical injuries

• History of altitude-related illness

• Recent surgeries or medical treatment

• Any condition requiring regular medication or medical supervision

Failure to disclose relevant medical information may affect the Company’s ability to provide appropriate assistance and may result in the Company declining participation or discontinuing services if safety concerns arise.

Clients are solely responsible for:

• Carrying sufficient personal medication during the Trip

• Consulting a medical professional before travel, where necessary

• Ensuring their physical condition is suitable for the booked activity and destination

8.2 Required Fitness Level

Certain treks, tours, adventure activities, and wellness programs may require a minimum level of physical fitness and endurance, depending on the destination, altitude, duration, terrain, and travel conditions.

Clients are advised to carefully review the Trip difficulty level, trekking hours, elevation gain, and physical demands described in the itinerary before confirming a booking.

For trekking and high-altitude programs, Clients should reasonably expect:

• Long walking or hiking days on uneven terrain

• Exposure to high altitudes and changing weather conditions

• Limited access to medical facilities in remote areas

• Physical demands associated with mountain travel and outdoor activities

While prior trekking experience may not always be required, Clients should possess a fitness level appropriate to the chosen itinerary and are encouraged to prepare physically in advance.

The Company reserves the right to advise Clients if a selected Trip may not be suitable based on disclosed health or fitness information.

8.3 Company’s Right to Refuse Participation or Remove a Client for Safety Reasons

The Company reserves the right to refuse participation, deny continuation, or remove a Client from a Trip, either before or during travel, where the Company reasonably determines that the Client:

• Is medically unfit to participate safely

• Poses a risk to their own safety or well-being

• Poses a risk to guides, staff, other travelers, or local communities

• Fails to follow safety instructions or operational guidance

• Displays behavior that disrupts the Trip or compromises group safety

• Experiences serious illness, injury, or altitude-related health concerns during the Trip

Any decision to refuse or discontinue participation shall be made in good faith and in the interest of safety.

In such circumstances:

• The Company may arrange reasonable assistance where practically possible; however,

• No refund, compensation, or reimbursement shall be provided for unused services, missed activities, accommodation, transportation, or other Trip components.

Any additional costs arising from medical treatment, evacuation, accommodation changes, transportation, or early return arrangements shall remain the sole responsibility of the Client.

These Health, Fitness, and Medical Disclosure Terms are intended to promote safe, responsible, and enjoyable travel experiences with Amigo Treks and Expedition Pvt. Ltd. across Nepal, Tibet, Bhutan, and India.

9. Assumption of Risk

At Amigo Treks and Expedition Pvt. Ltd., we are committed to organizing safe, professionally managed, and rewarding trekking, tour, adventure, wellness, and travel experiences across Nepal, Tibet, Bhutan, and India. 

However, Clients should understand that travel—particularly trekking, high-altitude journeys, adventure activities, and remote-area travel—may involve inherent risks that cannot be entirely eliminated, even with proper planning, safety procedures, and experienced guidance.

By confirming a booking and participating in a Trip, the Client acknowledges and accepts the risks outlined below.

9.1 Acknowledgment of Inherent Risks

The Client understands and accepts that participation in trekking, tours, trips, adventure activities, wellness programs, transportation, and related travel services may involve foreseeable and unforeseeable risks, including but not limited to:

Health and Altitude Risks

• High-altitude conditions and reduced oxygen levels

• Altitude sickness or altitude-related medical complications

• Fatigue, dehydration, physical exhaustion, or illness

• Limited or delayed access to medical facilities in remote regions

Weather and Environmental Risks

• Sudden weather changes

• Heavy rainfall, snow, storms, landslides, flooding, avalanches, or natural hazards

• Extreme temperatures and environmental exposure

Terrain and Physical Risks

• Uneven trails, steep paths, rocky surfaces, river crossings, and mountainous terrain

• Slips, falls, injuries, or accidents during trekking, hiking, or outdoor activities

• Transportation delays or disruptions due to road or trail conditions

Political and Operational Risks

• Political unrest, demonstrations, strikes, border restrictions, or government intervention

• Flight delays, cancellations, or transportation interruptions

• Changes in local regulations, permit restrictions, or access limitations

Remote Travel Risks

• Limited communication networks and emergency services

• Delays in rescue or evacuation operations due to weather, geography, or infrastructure limitations

The Client acknowledges that such risks may result in itinerary changes, delays, discomfort, illness, property loss, injury, additional expenses, or Trip interruption.

Although the Company takes reasonable precautions, provides experienced staff, and follows safety practices, Amigo Treks and Expedition Pvt. Ltd. cannot guarantee a risk-free travel experience.

9.2 Voluntary Participation Clause

By booking and participating in a Trip, the Client confirms that participation is entirely voluntary and undertaken at their own discretion and risk.

The Client acknowledges that they:

• Have carefully reviewed the nature of the booked Trip and its physical requirements

• Understand the potential hazards associated with trekking, touring, adventure activities, wellness travel, and remote destinations

• Accept personal responsibility for their participation and decision to travel

• Have obtained adequate travel and medical insurance as required by the Company

• Are physically and mentally capable of participating in the selected itinerary

The Client further agrees to follow:

• Instructions provided by guides and Company staff

• Local laws, regulations, and safety procedures

• Operational decisions made in the interest of safety and group welfare

The Company reserves the right to modify, suspend, or terminate participation if necessary to protect the safety and well-being of the Client, staff, or other travelers.

By proceeding with a booking, the Client expressly acknowledges the inherent risks associated with travel and adventure activities and voluntarily accepts such risks as part of participating in services provided by Amigo Treks and Expedition Pvt. Ltd.

10. Limitation of Liability

At Amigo Treks and Expedition Pvt. Ltd., we are committed to delivering safe, professional, and reliable trekking, tour, trip, adventure, and wellness services across Nepal, Tibet, Bhutan, and India. 

However, due to the nature of travel and reliance on third-party providers, certain risks and circumstances remain beyond the Company’s reasonable control.

This Limitation of Liability clause defines the extent of the Company’s legal responsibility and applies to all services, bookings, and travel arrangements provided by Amigo Treks and Expedition Pvt. Ltd.

10.1 Limitation of Liability to the Extent Permitted by Law

To the maximum extent permitted under applicable law, the total liability of Amigo Treks and Expedition Pvt. Ltd., including its directors, employees, guides, representatives, contractors, affiliates, and agents, arising out of or relating to any booking, Trip, service, or these Terms and Conditions, shall be limited to the total amount actually paid by the Client to the Company for the specific Trip giving rise to the claim.

The Company shall not be held liable for any loss, injury, delay, inconvenience, expense, or disruption arising directly or indirectly from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters or extreme weather conditions

• Flight delays, cancellations, or transportation disruptions

• Political unrest, government restrictions, strikes, or border closures

• Illness, altitude-related conditions, or medical emergencies

• Acts or omissions of third-party service providers

• Force Majeure events as defined in these Terms and Conditions

The Client acknowledges that travel in mountain, remote, or developing regions may involve operational limitations and accepts that certain risks cannot be fully prevented.

10.2 Exclusion of Indirect, Consequential, or Incidental Damages

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, losses, or expenses arising from or related to a Trip or service, including but not limited to:

• Loss of enjoyment or missed travel opportunities

• Missed international or domestic flight connections

• Hotel expenses arising from delays or cancellations

• Emotional distress or inconvenience

• Loss, theft, or damage to personal belongings or baggage

• Additional costs resulting from itinerary changes or delays

The Company shall also not be liable for any financial loss caused by:

• Exchange rate fluctuations

• Changes in government fees, taxes, or permit costs

• Airline schedule changes or supplier-related disruptions

Clients are strongly encouraged to obtain comprehensive travel insurance to protect against such risks and unexpected expenses.

10.3 Third-Party Provider Liability

The Company may arrange services provided by third-party suppliers, including airlines, hotels, lodges, transportation companies, local operators, and activity providers.

While the Company takes reasonable care in selecting reputable service providers, such entities operate independently and remain responsible for their own services. 

Accordingly, the Company shall not be held liable for acts, omissions, delays, negligence, accidents, or service failures caused by third-party providers.

Any claims relating to third-party services shall be subject to the terms and liability policies of the relevant provider.

10.4 Liability Carve-Outs

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability where such limitation is prohibited by applicable law.

In particular, this Limitation of Liability shall not apply in cases involving:

• Gross negligence by the Company

• Willful misconduct or intentional wrongdoing by the Company

• Fraudulent misrepresentation

• Liability that cannot legally be excluded or limited under the laws of Nepal or other applicable jurisdictions

Where liability cannot be excluded by law, such liability shall be limited only to the minimum extent permitted under applicable legislation.

By booking or participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client acknowledges and agrees to the limitations of liability set forth in this section and accepts that adventure travel, trekking, and remote-area journeys inherently involve risks and operational uncertainties.

11. Indemnification

At Amigo Treks and Expedition Pvt. Ltd., we are committed to maintaining safe, respectful, and professionally managed trekking, tour, trip, adventure, and wellness experiences. 

To protect the interests of the Company, its staff, guides, service providers, and other travelers, Clients are required to accept responsibility for their own conduct and compliance with these Terms and Conditions.

By booking or participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client agrees to the indemnification obligations outlined below.

11.1 Client Indemnification Obligation

The Client agrees to indemnify, defend, and hold harmless Amigo Treks and Expedition Pvt. Ltd., including its directors, employees, guides, representatives, contractors, affiliates, agents, and third-party service providers, from and against any and all:

• Claims

• Liabilities

• Damages

• Losses

• Penalties

• Fines

• Legal expenses and reasonable attorney or professional fees

• Costs and expenses of any nature

arising directly or indirectly from:

• The Client’s breach of these Terms and Conditions

• Violation of local laws, regulations, permits, or travel requirements

• The Client’s negligent, reckless, unlawful, or inappropriate conduct during the Trip

• Damage caused by the Client to accommodation, vehicles, equipment, property, or third-party facilities

• Injury, loss, or harm caused to other travelers, guides, staff, local communities, or third parties due to the Client’s actions or omissions

• Failure to follow safety instructions, operational guidance, or reasonable directions issued by Company staff or guides

• Misrepresentation, omission, or failure to disclose relevant health, travel, or personal information during booking or travel

The Client shall remain personally responsible for any financial or legal consequences resulting from their conduct.

11.2 Responsibility for Personal Conduct

Clients are expected to behave in a lawful, respectful, and responsible manner throughout the Trip.

The Company reserves the right to remove or deny participation to any Client whose conduct:

• Endangers the safety or well-being of themselves or others

• Disrupts the travel experience of the group

• Violates local laws, cultural practices, or regulations

• Causes damage to property, accommodation, vehicles, or equipment

In such cases:

• The Client shall bear any resulting costs, penalties, compensation claims, or legal liabilities, and

• No refund or reimbursement shall be provided for unused services.

11.3 No Limitation on Legal Remedies

Nothing in this section shall limit the Company’s right to pursue additional legal remedies or compensation where permitted under applicable law for damages, losses, or liabilities caused by the Client.

The Company reserves the right to seek reimbursement from the Client for any expenses reasonably incurred in responding to claims or resolving disputes arising from the Client’s actions, negligence, or breach of these Terms and Conditions.

By confirming a booking or participating in a Trip, the Client acknowledges and agrees to indemnify Amigo Treks and Expedition Pvt. Ltd. against claims, liabilities, and losses resulting from the Client’s own conduct, negligence, breach, or failure to comply with applicable laws and Company policies.

12. Force Majeure

At Amigo Treks and Expedition Pvt. Ltd., we make every reasonable effort to operate all trekking, tour, trip, adventure, and wellness programs as planned. 

However, certain circumstances may arise that are beyond the reasonable control of the Company and may prevent, delay, disrupt, or materially affect the operation of a Trip.

This section outlines the Company’s rights and responsibilities in situations involving Force Majeure events.

12.1 Definition of Force Majeure

For the purpose of these Terms and Conditions, “Force Majeure” refers to any event, circumstance, or condition that is unforeseeable, unavoidable, or beyond the reasonable control of the Company, which prevents or significantly interferes with the performance of contractual obligations.

Force Majeure events include, but are not limited to:

• Natural disasters, including earthquakes, floods, landslides, avalanches, storms, wildfires, or severe weather conditions

• Pandemics, epidemics, outbreaks of infectious disease, quarantine restrictions, or public health emergencies

• Government actions, including travel bans, visa restrictions, border closures, permit suspensions, regulatory changes, or mandatory evacuation orders

• Political unrest, civil disturbances, riots, terrorism threats, armed conflict, war, or military action

• Strikes, lockouts, labor disputes, or industrial actions affecting transportation or travel services

• Transportation disruptions, including canceled or delayed flights, road blockages, airport closures, fuel shortages, or mechanical failures

• Power outages, communication failures, or disruptions to essential infrastructure

• Any other event or circumstance beyond the Company’s reasonable control that materially impacts travel operations

The Company shall determine, acting reasonably and in good faith, whether an event qualifies as a Force Majeure circumstance.

12.2 Suspension or Termination of Obligations

In the event of a Force Majeure situation, the Company reserves the right to suspend, modify, postpone, reroute, shorten, or terminate any Trip, service, or contractual obligation, either temporarily or permanently, where necessary to protect the safety of Clients, staff, or operational integrity.

This may include:

• Delaying departure dates

• Modifying itineraries or destinations

• Substituting transportation, accommodation, or services

• Suspending or canceling a Trip before or after departure

Where reasonably possible, the Company will make good-faith efforts to:

• Inform Clients promptly of changes, and

• Offer alternative travel arrangements, rescheduling options, or reusable travel credits in accordance with applicable Company policies.

However, the Company shall not be obligated to continue operations where doing so would be unsafe, impractical, unlawful, or impossible.

Any refunds, credits, or trip reuse options in Force Majeure situations shall be subject to the Company’s applicable Cancellation and Refund Policy and any unavoidable third-party costs already incurred.

12.3 No Liability for Delays or Cancellations Due to Force Majeure

To the fullest extent permitted by law, Amigo Treks and Expedition Pvt. Ltd. shall not be liable for any delay, cancellation, interruption, loss, injury, inconvenience, additional expense, or failure to perform services resulting directly or indirectly from a Force Majeure event.

The Company shall not be responsible for losses including, but not limited to:

• Missed international or domestic flights

• Additional accommodation or transportation costs

• Lost travel time or itinerary disruptions

• Financial losses, missed business opportunities, or emotional distress

• Expenses caused by government restrictions or emergency measures

Clients acknowledge that travel to mountain regions and international destinations may involve circumstances outside the Company’s control and agree that the Company shall not be held responsible for disruptions caused by Force Majeure events.

Clients are strongly advised to obtain comprehensive travel insurance, including coverage for trip cancellation, interruption, medical emergencies, and evacuation, to protect against unexpected losses arising from such events.

By confirming a booking or participating in a Trip, the Client acknowledges the possibility of Force Majeure events and agrees that Amigo Treks and Expedition Pvt. Ltd. shall not be held liable for disruptions, delays, or cancellations arising from circumstances beyond its reasonable control.

13. Guide and Staff Authority

At Amigo Treks and Expedition Pvt. Ltd., the safety, coordination, and success of every trekking, tour, trip, adventure, and wellness experience depend on professional leadership and responsible participation. 

Our guides and staff are trained to make operational and safety-related decisions in the best interests of Clients, team members, and overall Trip management.

By joining any Trip organized by the Company, the Client agrees to respect the authority of Company guides and staff and comply with all reasonable instructions issued during the Trip.

13.1 Authority of Guides and Staff During Trips

All treks, tours, adventure activities, and related travel services operated by Amigo Treks and Expedition Pvt. Ltd. are managed or supervised by experienced guides, tour leaders, and operational staff.

For the safety and smooth operation of the Trip, Company guides and staff shall have the authority to make reasonable decisions relating to itinerary management, logistics, safety, health, weather conditions, transportation, accommodation, and group welfare.

Such authority may include decisions regarding:

• Route changes or itinerary adjustments

• Walking pace and daily schedules

• Weather-related safety measures

• Emergency response procedures

• Accommodation or transportation substitutions

• Health-related decisions, including altitude management and rest requirements

• Group coordination and operational logistics

All decisions made by Company staff shall be exercised in good faith and in the interest of safety, practicality, and responsible Trip management.

13.2 Client Obligation to Follow Instructions

Clients are required to follow all reasonable instructions, guidelines, and safety directions provided by Company guides and staff throughout the Trip.

This obligation includes, but is not limited to:

• Following trekking routes and designated travel plans

• Respecting health and safety advice, including acclimatization recommendations

• Complying with local laws, regulations, and cultural practices

• Following emergency procedures and operational guidance

• Acting respectfully toward guides, staff, fellow travelers, local communities, and service providers

Clients are expected to cooperate with guides and staff in a manner that promotes a safe, respectful, and enjoyable travel experience for everyone involved.

Failure to follow reasonable instructions may create safety risks, disrupt operations, or negatively affect the experience of other participants.

13.3 Removal of Non-Compliant Clients

The Company reserves the right to refuse participation, suspend involvement, or remove a Client from a Trip, without prior notice, if the Client:

• Fails or refuses to comply with reasonable instructions from guides or staff

• Engages in behavior that compromises personal or group safety

• Disrupts the Trip or negatively affects other travelers

• Violates local laws, regulations, or cultural norms

• Acts in an abusive, threatening, reckless, unlawful, or irresponsible manner

• Is medically unfit to continue, based on reasonable assessment by guides or staff

Any decision to remove or discontinue a Client’s participation shall be made reasonably and in good faith, with consideration for safety and operational needs.

In such cases:

• No refund, compensation, or reimbursement shall be provided for unused services, accommodation, transportation, or missed activities.

• Any additional costs arising from early departure, transportation, accommodation, medical care, or alternative arrangements shall be the sole responsibility of the Client.

By participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client acknowledges the authority of Company guides and staff and agrees to follow all reasonable instructions to help maintain a safe and well-managed travel experience.

14. Environmental and Cultural Responsibility

At Amigo Treks and Expedition Pvt. Ltd., we are committed to promoting responsible, sustainable, and respectful travel across Nepal, Tibet, Bhutan, and India. 

Many destinations visited during treks, tours, adventure, and wellness programs are environmentally sensitive, culturally significant, and home to local communities with unique traditions and customs.

Clients are expected to travel responsibly and contribute positively to the protection of local environments, cultures, heritage, and communities.

By participating in any Trip organized by the Company, the Client agrees to comply with the environmental and cultural responsibilities outlined below.

14.1 Compliance with Local Laws and Customs

Clients are required to respect and comply with all applicable local laws, regulations, cultural norms, and community practices throughout the Trip.

This includes, but is not limited to:

• Respecting local traditions, customs, and religious practices

• Dressing appropriately in culturally sensitive or religious areas

• Seeking permission before photographing individuals, religious ceremonies, or restricted locations where required

• Respecting local wildlife, natural habitats, and sacred sites

• Following regional travel rules, permit requirements, and government regulations

Clients are expected to conduct themselves in a respectful and responsible manner toward:

• Local communities and residents

• Religious and cultural institutions

• Fellow travelers and Company staff

• Local businesses and service providers

Any unlawful, disrespectful, disruptive, or culturally insensitive behavior may result in removal from the Trip without refund.

14.2 Environmental Protection Obligations

The Company encourages environmentally responsible travel and expects all Clients to actively help reduce environmental impact during trekking, touring, and adventure activities.

Clients agree to:

• Avoid littering and dispose of waste responsibly

• Minimize the use of single-use plastics where possible

• Respect wildlife and avoid disturbing animals or natural habitats

• Protect water sources and avoid contamination of rivers, lakes, and local ecosystems

• Stay on designated trails and trekking routes whenever instructed

• Avoid damaging vegetation, historical landmarks, or protected areas

• Follow waste management practices recommended by guides and local authorities

Clients shall be responsible for any damage caused to the environment, accommodation, property, or protected sites due to negligent or intentional conduct.

14.3 “Leave No Trace” Principles

To help preserve natural landscapes and trekking regions for future generations, Clients are expected to follow the internationally recognized “Leave No Trace” principles wherever reasonably applicable.

These principles include:

1. Travel and camp responsibly and respect designated routes and areas

2. Dispose of waste properly, including personal and non-biodegradable items

3. Leave natural and cultural sites undisturbed and avoid removing objects or artifacts

4. Respect wildlife and local ecosystems by observing from a distance and avoiding interference

5. Minimize environmental impact through responsible consumption and resource use

6. Be considerate of local communities and fellow travelers

The Company and its guides may provide additional environmental guidance during the Trip based on local regulations, conservation practices, and destination-specific requirements.

14.4 Company Commitment to Responsible Tourism

Amigo Treks and Expedition Pvt. Ltd. actively supports responsible tourism, cultural preservation, and environmental sustainability and encourages all Clients to travel in a way that benefits local communities while protecting natural and cultural heritage.

The Company reserves the right to take reasonable action, including restricting participation or removing a Client from a Trip, where conduct causes significant environmental harm or serious cultural disrespect.

By participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client agrees to travel responsibly, respect local customs, and support environmental conservation through sustainable and ethical travel practices.

15. Permits and Documentation

At Amigo Treks and Expedition Pvt. Ltd., we assist all Clients in coordinating travel arrangements for trekking, tours, trips, adventure, and wellness programs across Nepal, Tibet, Bhutan, and India. 

However, it remains the sole responsibility of the Client to ensure that all required travel documents, permits, and identification are valid, accurate, and available before and during travel.

By confirming a booking, the Client acknowledges and agrees to the documentation responsibilities outlined below.

15.1 Responsibility for Passports, Visas, and Permits

Clients are solely responsible for obtaining and maintaining all necessary travel documentation, including but not limited to:

• Valid passport

• Entry visas and travel authorizations (Nepal and India) 

• Trekking permits and restricted area permits (where applicable)

• Travel insurance documentation

• Vaccination or health-related certificates, if required

• Any additional government approvals or supporting documents

The Company may provide general information or reasonable required  assistance regarding permit procedures and visa requirements; however, such assistance is provided for informational purposes only and does not constitute legal, immigration, or governmental advice.

Clients are responsible for verifying all entry requirements directly with:

• Relevant embassies or consulates

• Immigration authorities

• Government agencies of the destination country

15.2 Passport Validity Requirement

All Clients must travel with a passport that remains valid for at least six (6) months beyond the scheduled end date of the Trip.

It is the Client’s responsibility to ensure that:

• Their passport is valid and in good condition

• There are sufficient blank visa pages, where required

• Names and travel details match booking and ticket information

Failure to meet passport validity requirements may result in denied boarding, visa rejection, entry refusal, or travel disruption, for which the Company shall bear no responsibility.

15.3 Trekking Permits and Regional Documentation

For trekking, restricted area access, and certain destinations, government-issued permits and travel authorizations may be mandatory.

Where permit arrangements are included in the booked package, the Client must provide accurate documentation in a timely manner, including but not limited to:

• Passport copies

• Passport-size photographs

• Visa details

• Travel forms or declarations as required

Delays in providing required information may affect the Company’s ability to secure permits or operate the Trip as planned.

The Company shall not be liable for permit denial, delays, or restrictions imposed by government authorities.

15.4 Consequences of Improper or Incomplete Documentation

Clients who fail to carry valid or sufficient travel documentation may face:

• Refusal of visa approval or permit issuance

• Denied airline boarding or border entry

• Travel delays or cancellation

• Removal from certain activities or restricted areas

• Additional transportation, accommodation, or administrative expenses

If a Client is unable to participate in all or part of a Trip due to invalid, expired, incorrect, lost, or incomplete documentation, the Company shall not be responsible for any resulting loss, delay, missed services, or financial damages.

In such cases:

• No refund, compensation, or reimbursement shall be provided for unused services, permits, accommodation, transportation, or missed activities.

• Any additional costs incurred shall remain the sole responsibility of the Client.

Amigo Treks and Expedition Pvt. Ltd. strongly recommends that all Clients carefully review passport validity, visa requirements, permits, and travel documentation well in advance of departure to ensure a smooth and hassle-free travel experience.

16. Use of Images and Marketing Consent

At Amigo Treks and Expedition Pvt. Ltd., we occasionally capture photographs, videos, testimonials, and other media during trekking, tours, trips, adventure, and wellness activities to document travel experiences and promote our services. These materials may be used to showcase authentic travel experiences across Nepal, Tibet, Bhutan, and India.

By participating in a Trip organized by the Company, the Client acknowledges and agrees to the image and marketing consent terms outlined below.

16.1 Consent to Use Photographs and Videos

During the course of a Trip, the Company, its staff, guides, photographers, videographers, or authorized representatives may take photographs, videos, audio recordings, or other visual content featuring Clients, group activities, landscapes, accommodations, and travel experiences.

Unless otherwise requested in writing by the Client, the Client grants Amigo Treks and Expedition Pvt. Ltd. a non-exclusive, worldwide, royalty-free, and perpetual right to use, reproduce, publish, edit, distribute, display, or share such materials for legitimate business and promotional purposes.

This may include use on:

• The Company’s official website

• Social media platforms (including Facebook, Instagram, LinkedIn, YouTube, and similar channels)

• Blogs, newsletters, brochures, advertisements, and promotional campaigns

• Printed and digital marketing materials

• Travel-related publications and presentations

The Company may use such content to promote trekking, tours, trips, adventure, and wellness experiences, provided such use is reasonable and professional in nature.

Clients shall not be entitled to compensation, royalties, or payment for the use of such materials.

16.2 Respect for Privacy and Appropriate Use

The Company will make reasonable efforts to ensure that photographs and videos are used in a respectful and appropriate manner and shall avoid intentionally using content that may be misleading, defamatory, or unnecessarily intrusive.

The Company will not knowingly use images in a manner intended to harm the reputation, dignity, or privacy of any Client.

16.3 Opt-Out Provision

Clients who do not wish to appear in photographs, videos, or marketing materials may opt out by notifying the Company in writing prior to the start of the Trip, or by informing Company staff or guides at the earliest reasonable opportunity during the Trip.

While the Company will make reasonable efforts to honor such requests, Clients acknowledge that:

• Group photographs or public travel settings may make complete exclusion impractical in certain situations.

• Incidental appearance in group media may not always be avoidable.

Where a valid opt-out request is received, the Company will take reasonable steps to avoid using clearly identifiable images or footage of the Client in future promotional materials.

16.4 Client-Provided Content

If a Client voluntarily shares photographs, testimonials, reviews, videos, or social media content with the Company for promotional purposes, the Client grants the Company permission to use such materials in accordance with this section unless otherwise expressly restricted in writing.

By participating in a Trip with Amigo Treks and Expedition Pvt. Ltd., the Client acknowledges and agrees to the Company’s reasonable use of travel-related photographs and videos for marketing, promotional, and business purposes, subject to any valid opt-out request submitted by the Client.

17. Complaints and Dispute Resolution

At Amigo Treks and Expedition Pvt. Ltd., we are committed to providing high-quality trekking, tour, trip, adventure, and wellness experiences across Nepal, Tibet, Bhutan, and India. We value Client feedback and aim to resolve concerns fairly, efficiently, and professionally.

If a Client experiences dissatisfaction or wishes to raise a complaint regarding any aspect of a Trip or service, the following complaint and dispute resolution procedure shall apply.

17.1 On-Trip Complaint Procedure

If a Client experiences any issue, concern, dissatisfaction, or service-related problem during the Trip, the Client is encouraged to immediately inform the assigned guide, tour leader, or Company representative so that reasonable efforts can be made to resolve the matter promptly.

Clients should raise concerns as soon as reasonably possible during the Trip to allow the Company an opportunity to:

• Investigate the matter

• Provide clarification or corrective action

• Arrange alternative solutions where reasonably practical

• Minimize disruption to the travel experience

The Company shall not be responsible for complaints that could have been reasonably addressed during the Trip but were not reported in a timely manner.

Where possible, Clients are encouraged to document concerns with relevant details, including dates, locations, photographs, receipts, or supporting information.

17.2 Post-Trip Claims Timeline

If a concern remains unresolved after completion of the Trip, the Client may submit a formal written complaint to the Company.

All post-trip claims or complaints must be submitted within seven (7) calendar days from the Trip completion date.

The complaint should include:

• Full name and booking reference details

• Description of the issue or claim

• Relevant supporting documents or evidence

• Any steps already taken to resolve the issue during the Trip

Complaints submitted after the stated timeframe may be difficult to investigate and may be declined at the Company’s discretion.

The Company will make reasonable efforts to acknowledge and review complaints in a timely manner and may request additional information if necessary.

17.3 Escalation and Resolution Mechanism

The Company aims to resolve disputes through good-faith communication and amicable settlement whenever possible.

Complaint resolution shall generally follow the process below:

Step 1: On-Trip Resolution
The Client should first raise concerns with the guide, trip leader, or local Company representative during the Trip.

Step 2: Formal Written Complaint
If unresolved, the Client may submit a written complaint to the Company within the required timeframe.

Step 3: Internal Review and Escalation
The matter may be escalated to Company management for formal review and resolution.

The Company will assess complaints reasonably and may offer clarification, corrective action, goodwill measures, or settlement where appropriate and justified.

17.4 Dispute Resolution and Governing Jurisdiction

If a dispute cannot be resolved through internal communication and good-faith efforts, the parties agree to first attempt resolution through negotiation or mutual discussion.

Where resolution cannot be achieved, any legal dispute, claim, or controversy arising from or relating to the Company’s services, bookings, or these Terms and Conditions shall be governed by the laws of Nepal and subject to the exclusive jurisdiction of the competent courts of Kathmandu, Nepal.

To the fullest extent permitted by law, both parties agree to seek an amicable resolution before commencing formal legal proceedings.

By booking or participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client agrees to follow the complaint and dispute resolution procedures outlined above to ensure fair and timely handling of concerns.

18. Governing Law and Jurisdiction

This Governing Law and Jurisdiction clause establishes the legal framework applicable to all bookings, services, and disputes relating to trekking, tours, trips, adventure, and wellness programs organized by Amigo Treks and Expedition Pvt. Ltd.

By booking or participating in any Trip organized by the Company, the Client agrees to the legal provisions outlined below.

18.1 Applicable Law

These Terms and Conditions, together with any booking agreement, service arrangement, or dispute arising out of or relating to services provided by Amigo Treks and Expedition Pvt. Ltd., shall be governed by and interpreted in accordance with the laws of Nepal, without regard to any conflict of law principles.

This applies to all matters related to:

• Trip bookings and travel services

• Payment obligations and cancellations

• Liability and indemnification

• Health, safety, and operational matters

• Dispute resolution and legal claims

• Any contractual or non-contractual obligations arising from the Client’s relationship with the Company

The Client acknowledges that the Company is a government-licensed travel and trekking company registered and operating in Nepal, with its principal office located in Amrit Marg, Thamel, Kathmandu, Nepal.

18.2 Good-Faith Resolution and Negotiation

Before initiating formal legal proceedings, both the Company and the Client agree to make reasonable efforts to resolve any dispute through good-faith communication, negotiation, or mutual discussion.

Clients are encouraged to first follow the Company’s internal Complaints and Dispute Resolution Procedure and provide the Company with a reasonable opportunity to investigate and address any concern.

18.3 Exclusive Jurisdiction

If a dispute, claim, controversy, or legal proceeding cannot be resolved amicably, the parties agree that such matter shall be subject to the exclusive jurisdiction of the competent courts of Kathmandu, Nepal.

The Client expressly agrees that:

• Any legal claim or proceeding arising from or relating to a Trip, booking, service, or these Terms and Conditions shall be filed only in Kathmandu, Nepal.

• The courts of Kathmandu shall have exclusive authority to hear and determine such disputes.

• The Client waives any objection relating to venue, inconvenience, or jurisdiction in any other country or court, to the extent permitted by applicable law.

18.4 Arbitration (Optional Pre-Litigation Resolution)

At the Company’s discretion or by mutual agreement between the parties, disputes may first be submitted for mediation or arbitration in Kathmandu, Nepal, prior to formal court proceedings.

Unless otherwise agreed in writing:

• Any arbitration proceedings shall be conducted in English, and

• The decision of the arbitrator(s), where legally binding, may be enforceable under applicable Nepalese law.

Nothing in this clause shall prevent either party from seeking urgent legal relief or remedies available under applicable law where immediate action is reasonably necessary.

By confirming a booking or participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client acknowledges and agrees that these Terms and Conditions shall be governed by the laws of Nepal and that any unresolved legal dispute shall fall under the exclusive jurisdiction of the courts of Kathmandu, Nepal.

19. Severability

At Amigo Treks and Expedition Pvt. Ltd., these Terms and Conditions are intended to operate as a legally valid and enforceable agreement between the Company and the Client. However, if any provision is found to be unenforceable or invalid under applicable law, the remaining provisions shall continue to remain in full force and effect.

19.1 Validity of Remaining Provisions

If any provision, clause, term, or part of these Terms and Conditions is determined by a court of competent jurisdiction, governmental authority, or applicable law to be:

• Invalid

• Illegal

• Unenforceable

• Void in whole or in part

such determination shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms and Conditions.

All remaining clauses shall continue to be interpreted and enforced to the maximum extent permitted by law as though the invalid or unenforceable provision had never formed part of the agreement.

19.2 Modification of Invalid Provisions

Where reasonably possible, any invalid, illegal, or unenforceable provision shall be interpreted or modified in a manner that most closely reflects the original legal intent and commercial purpose of the affected clause while remaining compliant with applicable law.

If modification is not legally possible, the affected provision shall be deemed severed from these Terms and Conditions without affecting the continued operation of the remaining sections.

19.3 Continued Effect of Agreement

The Client acknowledges and agrees that the invalidity or unenforceability of any individual clause shall not release either party from their obligations under the remaining Terms and Conditions.

All unaffected provisions relating to:

• Bookings and payments

• Cancellations and refunds

• Liability limitations

• Insurance requirements

• Health and safety obligations

• Dispute resolution and governing law

• Environmental and cultural responsibilities

shall continue to remain legally binding and enforceable.

By confirming a booking or participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client agrees that if any provision of these Terms and Conditions is held invalid or unenforceable, the remainder of the agreement shall continue in full force and effect.

20. Entire Agreement

This Entire Agreement clause defines the complete understanding between Amigo Treks and Expedition Pvt. Ltd. and the Client regarding all trekking, tour, trip, adventure, and wellness services provided by the Company.

By confirming a booking or participating in any Trip organized by the Company, the Client acknowledges and agrees to the terms set forth below.

20.1 Complete Agreement Between the Parties

These Terms and Conditions, together with the confirmed itinerary, booking confirmation, payment terms, cancellation policy, privacy policy, and any written agreements expressly issued by Amigo Treks and Expedition Pvt. Ltd., constitute the entire agreement between the Company and the Client relating to the booked Trip and related services.

This agreement supersedes and replaces all prior discussions, negotiations, understandings, communications, representations, promotional materials, proposals, or agreements, whether oral or written, relating to the same booking or Trip.

No statement, representation, promise, warranty, or assurance made by any employee, guide, representative, agent, or third party shall be legally binding unless expressly confirmed in writing by the Company.

20.2 Reliance on Written Confirmations

Clients acknowledge that travel arrangements, pricing, inclusions, exclusions, itinerary details, and service commitments are governed solely by:

• The officially confirmed itinerary

• Written booking confirmation issued by the Company

• These Terms and Conditions

• Any written amendments expressly approved by the Company

Clients should not rely on informal discussions, verbal assurances, social media messages, promotional content, or third-party information unless such information is formally incorporated into the booking agreement in writing.

20.3 Amendments to the Agreement

No amendment, modification, waiver, or variation of these Terms and Conditions shall be valid unless made in writing and approved by an authorized representative of Amigo Treks and Expedition Pvt. Ltd.

The Company reserves the right to update or revise these Terms and Conditions from time to time to reflect legal, operational, or regulatory changes. The most current version published on the Company’s official website shall apply to future bookings unless otherwise stated.

20.4 No Unwritten Representations

The Client acknowledges that no reliance has been placed upon any statement, guarantee, estimate, or expectation that is not expressly contained within this agreement or formally confirmed in writing by the Company.

The Company shall not be liable for misunderstandings arising from unofficial communications, assumptions, or representations not included in the confirmed booking documentation.

By confirming a booking with Amigo Treks and Expedition Pvt. Ltd., the Client acknowledges that these Terms and Conditions represent the complete and exclusive agreement governing the relationship between the Client and the Company and supersede all prior communications or representations.

21. Amendments

At Amigo Treks and Expedition Pvt. Ltd., we reserve the right to revise, update, or modify these Terms and Conditions from time to time to reflect changes in legal requirements, operational practices, government regulations, travel conditions, or Company policies.

By accessing our website, making an inquiry, or confirming a booking, the Client acknowledges and agrees to the amendment provisions outlined below.

21.1 Company’s Right to Update Terms

Amigo Treks and Expedition Pvt. Ltd. reserves the right, at its sole discretion, to amend, revise, modify, replace, or update any part of these Terms and Conditions at any time where reasonably necessary, including but not limited to circumstances involving:

• Changes in applicable laws or government regulations

• Updates to permit, visa, or travel requirements

• Operational or logistical adjustments

• Safety, health, or insurance-related developments

• Pricing, taxation, or supplier-related changes

• Improvements to Company policies, booking procedures, or service delivery

Any updates shall become effective upon publication on the Company’s official website, unless otherwise specified.

The Company encourages Clients to review the latest Terms and Conditions prior to booking or departure to ensure awareness of any updates.

21.2 Applicability of Updated Terms

Unless otherwise stated in writing, the Terms and Conditions in effect at the time of booking confirmation shall generally apply to the Client’s confirmed Trip.

However, the Company reserves the right to implement amendments affecting safety, legal compliance, government requirements, or operational necessity where immediate application is reasonably required.

In such circumstances, Clients may be required to comply with updated provisions necessary for:

• Travel eligibility

• Safety protocols

• Permit or immigration requirements

• Health regulations or destination compliance

21.3 Notice Mechanism

The Company may provide notice of material amendments through one or more of the following methods:

• Publication on the official Company website

• Email communication to the Client’s registered email address

• Booking updates or written notifications

• Notice provided through official Company communication channels

Clients are responsible for ensuring that accurate contact information is provided during booking and for reviewing communications received from the Company.

Continued use of the Company’s website, confirmation of a booking, payment for services, or participation in a Trip following an amendment shall constitute the Client’s acceptance of the revised Terms and Conditions, to the extent permitted by law.

21.4 No Waiver of Rights

Failure by the Company to enforce any provision of these Terms and Conditions at any time shall not constitute a waiver of the Company’s right to subsequently enforce such provision or any other part of the agreement.

By booking or participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client acknowledges and agrees that the Company may update these Terms and Conditions from time to time and that reasonable notice may be provided through official communication channels or website publication.

22. Contact Information

For any questions, booking inquiries, complaints, amendments, cancellation requests, or matters relating to these Terms and Conditions, Clients may contact Amigo Treks and Expedition Pvt. Ltd. using the official contact details provided below.

Registered Office Address

Amigo Treks and Expedition Pvt. Ltd.
Amrit Marg, Thamel
Kathmandu, Nepal

Contact Details

Email: info@amigotrekking.com
Phone: +977-9851181610 (Mr. Dhruba Khanal), +977-9851136878 (Mr. Dinesh Bhusal), +977-981365372 (Ms. Niti Sharma)
Website: www.amigotrekking.com

Business Communication

Clients are encouraged to contact the Company for matters relating to:

• Trekking, tour, trip, adventure, and wellness bookings

• Payment confirmations and booking amendments

• Cancellation requests and refund inquiries

• Travel permits, documentation, and itinerary questions

• Complaints, feedback, or dispute resolution matters

• General customer support and travel assistance

To ensure timely assistance, Clients are requested to provide relevant booking details, including full name, booking reference number, Trip name, and travel dates when contacting the Company.

The Company will make reasonable efforts to respond to inquiries within an appropriate timeframe; however, response times may vary depending on operational schedules, trekking seasons, weekends, public holidays, or travel-related circumstances.

All official notices, requests, complaints, amendments, and legal communications relating to bookings or these Terms and Conditions should be submitted through the Company’s official email address or registered office contact details to ensure proper handling and recordkeeping.

By booking or participating in any Trip organized by Amigo Treks and Expedition Pvt. Ltd., the Client acknowledges the importance of maintaining accurate communication and using the Company’s official contact channels for all travel-related matters.